User unable to access site

A friend can no longer access the site. He says passwords won’t work and requests to get a new one aren’t working. Help!

he should send me an email with his login and email address (contact at the bottom of the main page)

The email is contact@waybgo.com, right? My friend, user dklx3, said he hasn’t received a response.

Email adress is right. Thanks to be patient !